Des Moines Civic Center

Since 1979, the Civic Center of Greater Des Moines has grown from a dream of a small group of local business leaders, to the cornerstone of the downtown Des Moines redevelopment initiative.

The Civic Center of Greater Des Moines will serve as an outstanding community performing arts center, accessible to all, where people may be educated, entertained and enlightened.

Guest Services

TICKETS
To buy your discounted Wicked Tickets at the Des Moines Civic Center use the discount code word Wicked on our secure checkout page and receive 5% off your purchase, only at wickedticketsny.net.

CONCESSIONS
Please enjoy bottled water only in the Main Hall. Mobile water stations are located at the bottom of the lobby stairs before and during performances. Coffee, soft drinks, alcoholic beverages and snacks may be purchased in the East and West concession stands before a performance and during intermission. Please enjoy these in the lobby areas.

FIRST AID
Facilities for guests needing medical assistance are provided by Mercy Medical Center and located in the Guest Services Center, across from the Stoner Studio Theater. AED units are also available. Please contact the house staff if you need assistance.

LOST AND FOUND
Lost items may be reported or claimed at the West Lobby Coat Check area during an event. After an event, please contact our Guest Services Office or call (515) 246-2300. Lost and found items are kept for 30 days.

PATRON CIRCLE LOUNGE
Patrol Level Civic Center Members may enjoy complimentary cocktails and refreshments with your guests prior to curtain and during intermission at most Civic Center presentations.
Become a Civic Center Member

SERVICES

ATM
You may utilize ATM services for cash before a performance and during intermission at the Ticket Office window.

Binoculars

To enhance your viewing of performance, binoculars are available for rent at the West and East Lobby Coat Check stands for $5.

Booster Seats
A limited number of child booster seats are available for complimentary check out at the coat check areas.

Coat Check Services

The East and West Lobby coat checks are open before curtain time, during intermission and after a performance.

SPECIAL NEEDS


Braille and Large Print Programs

A program to all Broadway shows is available in Braille and in Large Print at our West Lobby Coat Check stand for no charge.

Hearing Devices
The Civic Center is equipped with an infrared listening system, which is available at no charge at the West and East Lobby concession stands. The number of devices are limited. To reserved a hearing device call (515) 246-2300.

Interpreted Performances
The Civic Center offers American Sign Language interpreted performances for most Broadway productions. Call the Ticket Office for specific performance dates which will be interpreted.

Seating

Seating is available for all performances for guests with special needs (i.e. Wheelchair transferable, wheelchair non-transferable, motorized wheelchair, motorized cart, trouble climbing stairs, and sight impairment). Please call the Civic Center Ticket Office at (515) 246-2300 to order tickets and indicate your special needs. If you have any concerns please contact the Chief Operating Officer at (515) 246-2300.  The Civic Center has wheelchairs available to assist guests with mobility concerns. House staff may be contacted to assist.

Admittance to Theater
The doors to the theater will usually open one half hour before the performance time or at the production management’s discretion.  Late seating is available as soon as possible.

Automated Access Doors
Doors to the Ticket Office, on the Walnut Street side, are equipped with a door opening button.

Cell Phones, Pagers, and Recording Devices
All guests are encouraged to turn off cell phones, pagers and other electronic devices.  The use of cameras or any type of recording device is prohibited.

Children
Children under five years of age not permitted in the theater unless otherwise indicated.  Everyone, regardless of age, must have a ticket for a specific performance, including all children’s productions.  Please use your discretion when determining whether or not a performance is suitable for your child.

Lobby
The Lobby in the main hall will open one prior to an event or performance.

Lobby Chimes

Lobby chimes are sounded five minutes before curtain time and during intermission.  All concessions close at the sound of the lobby chimes so that guests may take their seats before the performance begins.

Elevators
Elevators to the second level of the theater are located across from the west end of the Ticket Office in the skywalk area and across from the Guest Services Office on the main floor.

Restrooms
Two sets of restrooms are conveniently located on both levels of the theater.  There are also family sized restrooms on each level.

Safety

The Civic Center regards guest and employee safety as our highest priority.  If an issue is present, please notify a staff member immediately.  In the case of a buidling emergency, directions will be provided.

Skywalk Access
The skywalk access entrance on Walnut Street is open during Ticket Office hours and during performances.  The entrance on the skywalk level, which provides direct access into the Civic Center, is open during performances.

Smoke-Free

The Civic Center of Greater Des Moines is proud to be a smoke-free environment.