Times Union Performing Arts Center – Moran Theater

The Times-Union Center houses three distinct halls built to house a variety of performing arts. The lobby and meeting areas newly renovated spaces are spacious and welcoming, many with a spectacular view of the St. Johns River.

Times Union Center
for the Performing Arts

300 West Water Street.
Jacksonville, FL 32202
(904) 633-6110

Visitors Guide A-Z

ALCOHOLIC BEVERAGES
Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, guests will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving.

ANIMALS
Guide, sign, and signal dogs to aid guests with disabilities are the only animals permitted in The Time Union Center. Whenever possible, please advise our staff of your planned attendance by calling (904) 633-6110

ASSISTIVE LISTENING DEVICES
Hearing impaired guests may borrow assistive listening devices from the Security Desk. A valid driver’s license or major credit card will be requested as a deposit for the equipment

ATTIRE
In keeping with the Times Union Center ’s status as a first class entertainment facility, guests entering the venue must be properly attired including shoes and shirt. These items must be worn at all times in the venue.

ATM
Guests will find an ATM on the Water Street Hall.

BANNER / SIGN POLICY
Banners and signs are not allowed in the Times-Union Center.

CAMERA POLICY
The permitted use of cameras varies by event. However, cameras with professional lenses, detachable lenses or detachable flashes are prohibited from the Performing Arts Center. Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited in the center. The use of any of these items will result in confiscation and possible ejection from the facility. These are general rules and can be overridden based on a specific request from the attraction or promoter.

CATERING & CONCESSION STANDS
Savor…Jacksonville is the concessionaire for the Times-Union Center for the Performing Arts.

DIRECTIONS

Directions from the Northside

Take I-95 south, and exit Union St. From Union, turn right on Jefferson. Go to Water St and turn left, the center will be 2 blocks on the right.

Directions from the Southside

Take I-95 north, and exit 350A to the Acosta Bridge. Take the Water St exit, and the theater will be 2 blocks on the right.

If you’re coming from the Westside

Take I-10 east to I-95 north, exit Forsyth St. Turn right on Jefferson and go to Water St. Turn left on Water, and the theater is on the right.

If you’re coming from Arlington
Take Arlington Expressway over Mathews Bridge, following State Street as you exit bridge.  Turn left on Main Street, right on Bay Street, left on Pearl Street, and left on Water Street. The theater will be on your right after your turn

DOORS OPENING
Doors to events at the Times Union Center open 1 hour prior to the start of the event. This time may vary due to the request by each particular show. As a general rule, most shows adhere to the 1-hour rule.

ELEVATORS
There is one elevator to serve guests at the Times Union Center . Please check with the nearest Event Staff member if you have any questions.

FAMILY RESTROOMS
Guests with children or disabled guests with companions may wish to use the Family Restrooms that are located throughout the Times-Union Center on each level

FIRST AID
If you are in need of medical attention, please contact the nearest Event Staff member or security to contact First Aid.

GUEST ACCESSIBILITY
The Times-Union Center is an ADA Compliant facility.

  • Designated disabled and van parking areas are located in the West Lot on the west side of the building on the corner of Pearl Street and Water Street . Additional disabled parking is available on the street sides.
  • Guest in wheelchairs should enter the building at the Main Entrance located on Water Street .
  • To order accessible tickets, please contact TicketMaster at (904) 353-3309. If you require visual impaired seating, please call the Box Office at (904) 630-3900 prior to the event going on-sale.
  • The Times Union Center provides wheelchair guests designated seating areas with one companion. If your party is larger, the TUCPA Box Office will make every effort to seat the other members of your party in a nearby location.
  • All amenities are ADA accessible, including the Box Office, concessions stand, telephones, and ATM machine.
  • Designated restrooms that accommodate disabled and wheelchair guests are available throughout the venue.
  • Assistive Listening Devices are available upon request. See Assistive Listening Devices for additional information.

GUEST CONDUCT
The following behavior or activities are grounds for eviction from the Times Union Center :

  • Use of profanity or unacceptable language of any type.
  • Possession of illegal or unauthorized items inside the center.
  • Unacceptable or indecent dress.
  • Damaging or the intent to damage property of the Times-Union Center for the Performing Arts.
  • Failure to obey or follow Jacksonville Times-Union Center for the Performing Arts smoking policies.
  • Use of illegal substances or drugs; Public drunkenness.
  • Entering or attempting to enter any “off limits” areas such as; stage area, backstage or restroom of the opposite sex.
  • Participating in a fight.
  • Verbally abusing, threatening or intimidating other guests or center employees.
  • The throwing of any objects or projectiles in seating areas, on stage, or any other areas.

Guests who fail to abide by center policies, state and federal law are subject to ejection from the facility. Any guest who is violating policy will be asked to correct their behavior and, if they fail to do so in a timely fashion, will be ejected. Individuals who have been ejected must vacate the property or be subject to arrest on trespassing charges.

INTERPRETER
Interpreters must be requested in advance, at least 2 weeks prior to the event for which they are needed. Interpreter expenses are the responsibility of the show or the promoter.

LOST AND FOUND ITEMS
Lost and found items should be taken to the nearest the building security desk. After each event, all items collected will be taken to the Main Security Office. To locate a lost item, please call (904) 633-6112. Items not claimed after 30 days will be donated to local charities or otherwise disposed.

LOST CHILDREN
Lost children will be taken to the Security Office. Guests looking for their lost child should report directly to the nearest Guest Services Center or a Times-Union Center staff member for assistance.

ON-SITE VENDING
Non-licensed vending on the Times-Union Center ’s property, including the resale of event tickets is prohibited. Management will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.

PARKING
There is no charge for parking during Private Non-Ticketed Events. In addition, there are designated areas for bus and truck parking to enable easy pick-ups and access to highways. Parking prices may vary.

The TIMES-UNION CENTER is within walking distance of several convenient parking locations. Some of these locations include:

  • 541 Water Street (Water Street Garage at Broad & Water Street): 1,500 spaces, 2 minute walk. Low $2.00 special event parking fee.
  • 336 W. Bay Street (Paved lot and garage at the Omni Hotel): 1,250 spaces, 2 minute walk.
  • 317 Water Street West (Paved lot directly across from the Times-Union Center for the Performing Arts): 121 spaces, 1 minute walk.
  • 100 West Bay Street (Directly across from the Jacksonville Landing): 121 spaces, 5 minute walk.
  • 4 Independent Drive (Paved lot adjacent to the Jacksonville Landing): 240 spaces, 4 minute walk.
  • 111 East Coastline Drive (Daniels Building Parking Garage located at corner of Coastline and Newman): 800 spaces, 5 minute walk.
  • Coastline Drive at Market (Paved lot behind City Hall): 200 spaces, 6 minute walk.
  • Coastline Drive at Liberty (Paved lot behind Duval County Courthouse): 400 spaces, 8 minute walk.
  • Coastline Drive at Catherine St. (Paved lot adjacent to Duval County Courthouse): 400 spaces, 10 minute walk.
  • Also, the Times-Union Center offers a convenient riverside circular driveway that is often used for valet parking services. This driveway is accessed via Pearl Street . Handicapped parking spaces are located at the east and west ends of the building.

PROHIBITED ITEMS
The following items are not permitted in the Times-Union Center for the Performing Arts:

  • Large bags (larger than 8½” x 11”), backpacks or boxes
  • Food or beverage (with the exception of those having a food allergy)
  • Cans, bottles, coolers or other similar containers
  • Video cameras or audio recorders
  • Laser pens or laser products
  • Noise making devices (horns, whistles etc.)
  • Projectiles (including frisbees and beach balls)
  • Oversized signs (larger than 2′ x 3′)
  • Stickers of any kind
  • Skateboards, skates (roller or in-line), or scooters
  • Sticks or poles
  • Knives, guns, chains or clubs
  • Illegal substances
  • Fireworks or any other incendiary device
  • Umbrellas
  • Strollers
  • Weapons of any kind or any item that can be construed as a weapon
  • Any other item deemed unacceptable by the TUCPA Management

Times-Union Center management reserves the right to make the final determination on prohibited items. The Times-Union Center for Performing Arts is NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items will be grounds for ejection from the property. Items confiscated at entry will not be returned.

SECURITY
Depending upon the nature of an event, or when considered necessary by Building Management and/or Lessee, a visual or full search will be conducted by security. All guests and/or show personnel may be subject to search prior to entering the building. Guests or employees who are not willing to comply with search procedures prior to entering the facilities may return their tickets immediately to the Box Office for a refund.

Visual Search
A Visual search consists of the following: the guest being asked to open any coats, bags or containers of any type. Security will visually scan all guests as they enter the facilities for contraband listed under prohibited items. The guest will be asked to dispose the item(s) prior to entering the facilities. Guest may be detained if item(s) discovered is of an illegal nature.

Full Search
A Full search consists of the following: the guest being asked to open any coat, bag or container and also being physically patted down or screened with a metal detector. If contraband is detected, the guest will be asked to dispose of such item(s) prior to entering the building. Guest may be detained if the item(s) discovered is of an illegal nature.

Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances. Guests with prohibited items will be turned away at entrances. No storage or “check in” area will be provided for such items. Items confiscated at entry will not be returned.

SMOKING POLICY
In compliance with the Florida Clean Indoor Air Act, TUCPA is a smoke-free facility. Smoking is not allowed in public areas of the center by any guest or employee. This applies to dressing rooms, production offices(s), and backstage areas.

TELEPHONES
Accessible telephones are available on each level. TDD machines and volume-enhanced phones are available.

TICKET INFORMATION

To buy your discounted Wicked Tickets at Times Union Performing Arts Center use the discount code word Wicked on our secure checkout page and receive 5% off your purchase, only at wickedticketsny.net.

Children’s Entry Policy All persons, regardless of age, must have a ticket. This includes ‘lap kids’ and children under the age of two. Certain shows may have an exception to this policy, please call (904) 630-3900.

SCALPING
Guests may not re-sell tickets at any price on Times Union Center ’s property. To avoid problems with counterfeit, stolen, void, or other invalid tickets, tickets should only be purchased from an authorized TicketMaster outlet.

UNDERAGE DRINKING / ALCOHOL
All guests in the building, who are identified as being under the age of 21 and in possession of alcohol, will be taken to the Security Office, ejected, and their parents or guardians will be notified for proper advisement. Individuals may be turned over to the Jacksonville Sherrif’s Office as deemed necessary.